Pacific College is seeking a dynamic individual for the onsite, full-time position of Director of Clinical Services at our Chicago campus.
General Job Summary:
The Director of Clinical Services manages the day-to-day operations of the College Clinic, ensuring the smooth flow of clinic and office operations. This position actively intervenes and models appropriate responses to patient and customer service needs and concerns. The Director of Clinical Services ensures clinic supervisors, student interns, assistants/observers, clinic staff, and patients understand and adhere to clinic and college policies and procedures. They maintain a high standard of professionalism and serve as the Campus Safety Manager and HIPAA Officer. The Director of Clinical Services collaborates closely with the Clinic Office Manager, Campus Director, and Dean of Graduate Studies, who oversee all academic functions of the acupuncture program.
Essential Functions:
Business Responsibilities:
- Communicates weekly with the Campus Director regarding clinic business and policy determinations to ensure the smooth flow of activities at the clinic and off-sites.
- Performs all opening duties on days the Clinic Office Manager arrives after opening.
- Performs all closing duties on days the Clinic Office Manager opens the clinic.
- Updates malpractice insurance for students and faculty each term and annually.
- Inputs, edits, and removes intern clinic schedules into NexusClinical (EHR) each term.
- Finalizes the clinic schedule for the upcoming term by the middle of the current term.
- Provides feedback to the annual edit of the clinic manual and front desk manual.
- Ensures proper maintenance, security, archiving, and disposal of patient records.
- Maintains effective and efficient delivery of clinical and pharmacy goods and patient services both on campus and in the off-site clinical locations.
- Monitors patient flow and ensures the clinic is adequately staffed.
- Oversee orders and ensure organized storage and organization of clinic supplies.
- Oversee year-end inventories and ensure the inventory is complete as of December 31st each year.
- Oversee timely repair and replacement of clinical equipment.
- Ensures all administrative and housekeeping responsibilities are completed during each semester break.
- Provides input on operational costs to ensure cost-effective and quality operations.
- Advises Campus Director on issues of compliance with all State and Federal regulations.
- Ensures compliance with local regulations, including fire drills and regulations.
- Ensure support staff properly implement clinical policies and procedures.
- Understands all aspects of deposit procedure, billing and collection, and ensures security and accuracy in each area.
- Prepares and distributes statistical data regarding department operations to the Campus Director.
- Develops and ensures all procedures in the clinic are in accordance with OSHA and HIPAA guidelines.
- Develop training as necessary and ensure all clinic employees and students have completed OSHA, emergency procedures, and HIPAA training as required.
- Report on clinical needs, problems, or concerns to the Campus Director.
Faculty / Student Responsibilities:
- Conducts orientation for new supervisory staff members, ensuring familiarity to college and clinic protocols and procedures.
- Serves as a liaison among supervisors, staff, patients, and students to support effective communication and coordination.
- Conducts clinic orientations each term.
- Ensure students in the clinic have received CPR/First Aid training before beginning courses in the clinic.
- Answers clinical policy questions from students, patients, and faculty and educates the clinical community in these matters, daily
- Presents regularly to students in classes, including Intro to Clinic Observation, Associate Internship, and hosts clinic town hall meetings.
- Provides input to the Dean & Registrar regarding changes in Intern and Assistant schedules.
- Monitors adherence to clinic attendance policy, including make-up of shifts and tracking in CourseKey software.
- Assists with the clinical evaluation process.
- Handles clinic registration and student placement every term. Communicates and inputs clinic schedule to students.
Miscellaneous Responsibilities:
- Represents Pacific College positively, both during and after work hours.
- Maintain and models awareness of “Team” in working with all customers: students, faculty, patients, and staff.
- Primary point of contact for reviewing and executing community outreach events with a goal of holding one event per semester.
Supervisory Responsibility:
- Clinic Office Manager, Clinic Supervisors, Private Practitioners, Clinic Reception Staff.
Supervisory Duties:
- Manages the workflow and operations of the student clinic.
- Interviews and hire supervisors/private practitioners to operate in the student clinic and offsite affiliates.
- Reviews supervisor performance annually or as needed.
- Provides hiring assistance for clinic office staff and reviews staff performance annually or as needed.
- Trains and supervises all clinic office staff.
- Coordinates with offsite human resources and offsite payroll team for staff hiring, confirming/reporting payroll hours, and staff transition. Ensures all staff, faculty and students are aware of OSHA, HIPAA, and MERSA requirements.
- Monitors all IT and equipment issues, fixes, and replacements within the clinic.
- Communicate with IT and admin about IT issues and supply needs.
- Models and provides training in “exceeding customer expectations” via customer service skills. Collaborate with the staff in finding solutions to customer service needs and concerns.
- Provides insight regarding needed teambuilding strategies, training, staff development, and staff supervision.
- Conducts clinic staff meetings to improve communication and training.
- Suggests needed staff development, process improvement, and facilitates communication with other departments and staff members at the College.
- If available and licensed, provide coverage for absent supervisors if other supervisors are unable to cover shift.
Education, Experience, and Job Skills
Required:
- Bachelor’s degree.
- Two or more years of experience in managing a healthcare clinic or business.
- Ability to successfully manage workload and balance long-range planning.
- Excellent written and verbal communications skills.
- Demonstrates key qualities including leadership, strong interpersonal skills, collaboration, reliability, organization, problem-solving, and the ability to troubleshoot and develop effective solutions.
- Excellent customer service skills
- Strong computer skills (MS Outlook, Word, Excel, PPT) and ability to learn new computer applications to ensure efficient operations
- Understanding of the field of acupuncture
Preferred:
- Masters or Doctorate of Acupuncture and Chinese Herbal Medicine
- IL Licensed Acupuncturist with minimum 3 years of licensed clinical experience
- Experience working with EMR Systems
Application Instructions: To apply, please submit a cover letter and resume to Dave Frech, at [email protected]. The application deadline is August 22, 2025.
Salary Expectations: $68,000.00 – $72,0000.00 Annually
Work Environment: The work environment characteristics are representative of those an employee encounters while performing essential functions of the job in a typical office/workstation situation. Able to work sitting or standing at a desk and operate a computer using keyboard and reading information on a monitor.
Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions.
We offer the opportunity to work with a dynamic team of holistic, caring professionals. We are committed to creating a diverse community of faculty, staff, and students. Pacific College of Health and Science is an Equal Opportunity Employer. The College celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants are considered based on their qualifications for the position.
Pacific College of Health and Science is one of the oldest and largest accredited institutions training professionals in integrative and traditional Chinese medicine to include acupuncture, holistic nursing, massage therapy, herbal medicine, and medical cannabis. Founded in 1986, Pacific College is home to beautiful campuses and busy clinics in New York, San Diego, and Chicago and a rapidly growing online division. Pacific College features an esteemed faculty with over 200 faculty members from around the globe, many of whom conduct ongoing research and educate approximately 1,700 students every year.