Pacific College of Health and Science is hiring for the full-time position of Director of Student Services at our New York campus. The position requires 4-5 days per week onsite at the New York campus.
Position Overview:Â
The Director of Student Services serves as an advocate for student success throughout the academic lifecycle for students enrolled in our acupuncture and massage programs, and actively coach students from the point of enrollment to graduation. They must demonstrate a strong commitment to student success planning and advising both remotely and in-person. The Director of Student Services also serves the College as a student liaison and collaborates with all departments to promote a positive, student-centered experience.
Essential Functions & Responsibilities:
- Contacts students regularly and proactively through virtual/in-person meetings, phone, text, and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.
- Provides advice and academic planning for students across all programs. This includes developing academic plans, aiding with course registration, reviewing requests for schedule modifications, and creating remedial course plans for students with academic difficulty.
- Be familiar with state and national requirements for licensure and be able to communicate these requirements or refer students as needed.
- Uses student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.
- Works closely with other academic and student service leaders to identify at-risk students and provide necessary support.
- Builds connections, motivates, and resolves student issues. Individuals in this role are the bridge for the student and college administration, ensuring students have access to information, policies, procedures, and requirements they need to make informed decisions.
- Problem solves when dealing with student issues that require research, de-escalation, and critical thinking.
- Assists in student retention initiatives and collaborate with faculty and student services to implement strategies that promote student success and persistence.
- Completes special projects as assigned by the Vice President, Dean, or designee(s).
- Participate in administrative meetings as required.
- Recommends support resources, policies, and procedures to help the student population succeed.
- Assists with planning, attending, and participating in orientation, information dissemination sessions, and other special events during evenings and weekends as required.
- Other duties as assigned.
Education, Experience & Job Skills:
- Master’s degree required, in education, counseling, or another related field preferred.
- A minimum of 5 years working with students from diverse backgrounds preferably in higher education OR equivalent experience.
- Effective oral and written communication skills with an attention to detail for complex academic logistics.
- Ability to manage confidential records in a discrete and professional manner.
- Ability to work independently and collaboratively with others at various levels to support the success of others.
- Ability to gather data, compile information, and prepare reports.
- Ability to analyze and solve problems.
- Ability to multi-task and meet competing deadlines with a strong attention to detail.
- Must display self-motivation and initiative.
- Be able to communicate and interact effectively with diverse backgrounds and across multiple levels.
- Be detail-oriented and the ability to work with precision.
- Have the ability to keep calm under pressure.
- Interest or experience in integrative health is a plus but is not required.
Work Environment: The work environment characteristics are representative of those an employee encounters while performing essential functions of the job in a typical office/workstation situation. Able to work sitting or standing at a desk and operate a computer using keyboard and reading information on a monitor.
Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions.
Salary Range: $70,000.00 – $85,000.00 annually
Application Deadline/Procedures: To apply, please send a cover letter and resume to [email protected]. The application deadline is July 7, 2025.
Pacific College of Health and Science is an Equal Opportunity Employer. The College celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants are considered based on their qualifications for the position.
Pacific College of Health and Science is one of the oldest and largest accredited institutions training professionals in integrative and traditional Chinese medicine to include acupuncture, holistic nursing, massage therapy, herbal medicine, and medical cannabis. Founded in 1986, Pacific College is home to beautiful campuses and busy clinics in New York, San Diego, and Chicago and a rapidly growing online division. Pacific College features an esteemed faculty with over 200 faculty members from   around the globe, many of whom conduct ongoing research and educate approximately 1,700 students every year.