Pacific College of Health and Science is hiring for the Federal Work Study (FWS) position of Financial Aid Coordinator at our New York campus.
General Job Summary:
The FWS Financial Aid Coordinator provides administrative, customer service, and clerical support to the Financial Aid Office. The student employee serves as one of the first points of contact for students and visitors, and assists the office with daily operations, document management, data entry, appointment scheduling, and general inquiries.
Essential Functions & Responsibilities:
Front Desk & Customer Service
- Greet students, families, faculty, staff, and visitors in a welcoming and professional manner.
- Answer and direct incoming telephone calls and general inquiries.
- Provide general information regarding Financial Aid Office services, procedures, deadlines, and available resources.
- Direct students to the appropriate staff member when an issue requires professional assistance.
- Assist with appointment scheduling and maintaining office calendars.
- Maintain a professional, organized, and welcoming reception area.
Financial Aid Administrative Support
- Assist with scanning, filing, organizing, and indexing financial aid documents.
- Assist with data entry and routine administrative tasks under staff supervision.
- Prepare correspondence, forms, packets, and informational materials.
- Assist with document tracking and identifying outstanding items for staff review.
- Help organize student files and maintain accurate electronic and paper records.
- Assist with routine office projects, mailings, and student communications.
- Support Financial Aid staff with special projects during peak processing periods.
Student Support
- Provide students with general guidance on where to find information regarding FAFSA, scholarships, grants, loans, and financial aid requirements.
- Refer students to professional Financial Aid staff for questions involving eligibility, awards, professional judgment, appeals, academic progress, or other matters requiring staff review.
Minimum/Required Qualifications:
- Maintain SAP and enrollment requirements.
- Maintain good behavioral standards and code of conduct
- Report to work as scheduled, accurately record hours worked, and submit timesheets by established deadlines.
- Follow institutional policies and procedures.
- Maintain professionalism and confidentiality.
- Notify supervisors of schedule changes.
- Prioritize academic responsibilities.
- Maintain records confidentiality
Work Environment: The work environment characteristics are representative of those an employee encounters while performing essential functions of the job in a typical office/workstation situation. Able to work sitting or standing at desk and operate a computer using keyboard and reading information on a monitor.
Rate of Pay: $17.00 per hour
Application Deadline/Procedures: To apply, please send a cover letter and resume to Teresa Pupo at [email protected]. The application deadline is September 11, 2026.
Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions.
We offer the opportunity to work with a dynamic team of holistic, caring professionals. We are committed to creating a diverse community of faculty, staff, and students. Pacific College of Health and Science is an Equal Opportunity Employer. The College celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants are considered based on their qualifications for the position.
Pacific College of Health and Science is one of the oldest and largest accredited institutions training professionals in integrative and traditional Chinese medicine to include acupuncture, holistic nursing, massage therapy, and herbal medicine. Founded in 1986, Pacific College is home to beautiful campuses and busy clinics in New York, San Diego, and Chicago and a rapidly growing online division. Pacific College features an esteemed faculty with over 200 faculty members from around the globe, many of whom conduct ongoing research and educate approximately 1,700 students every year.