Pacific College is seeking a dynamic individual to fill the onsite part-time position of Clinic Operations Manager at our Chicago campus. This role is scheduled for 24 hours per week.
Position Overview:
The Clinic Operations Manager is responsible for the day-to-day administrative, financial, and operational management of the College’s teaching clinic(s). This role ensures efficient clinic operations, excellent patient experience, and strong administrative controls in support of the academic mission.
This position focuses on business and operational execution and does not hold primary responsibility for academic oversight, faculty credentialing, or clinical education standards.
Key Responsibilities:
Clinic Operations & Administration
- Manage daily clinic operations, including scheduling, patient flow, and front-desk functions
- Ensure clinics are properly staffed, opened, closed, and maintained
- Coordinate semester transitions and operational readiness
Financial & Administrative Oversight
- Oversee billing, deposits, collections, and cash-handling procedures
- Monitor operating expenses and support cost-effective operations
- Prepare operational and financial reports for campus leadership
- Manage inventories, supplies, and non-clinical equipment
People Leadership & Customer Experience
- Hire, train, supervise, and evaluate clinic administrative staff
- Coordinate with HR and Payroll on hiring, onboarding, and time reporting
- Establish and model high standards of customer service
- Conduct staff meetings, training, and performance management
Systems, Records & Compliance Support
- Oversee administrative use of the EHR system
- Ensure secure maintenance and disposal of patient records
- Support HIPAA, OSHA, and local regulatory compliance in partnership with clinical leadership
Reporting Relationship:
- Reports to: Campus Director
- Supervises: Clinic Office Manager and clinic administrative staff
- Works closely with: Director of Clinical Education & Compliance
Required Qualifications:
- Bachelor’s degree required (Master’s preferred) or equivalent management experience
- Degree plus 3–5 years of healthcare, clinic, or professional operations management experience or
- 5-10 years of healthcare, clinic, or professional operations management experience
- Strong organizational, leadership, and communication skills
- Experience with billing, scheduling, and other software systems
Preferred Qualifications:
- Experience in an academic or teaching clinic environment
- Familiarity with healthcare compliance frameworks
Application Instructions: To apply, please submit a cover letter and resume to Dave Frech, at [email protected]. The application deadline is April 10, 2026.
Salary Expectations: $28.00 – $33.05 per hour
Work Environment: The work environment characteristics are representative of those an employee encounters while performing essential functions of the job in a typical office/workstation situation. Able to work sitting or standing at desk and operating a computer using a keyboard and reading information on a monitor.
Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions.
We offer the opportunity to work with a dynamic team of holistic, caring professionals. We are committed to creating a diverse community of faculty, staff, and students. Pacific College of Health and Science is an Equal Opportunity Employer. The College celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants are considered based on their qualifications for the position.
Pacific College of Health and Science is one of the oldest and largest accredited institutions training professionals in integrative and traditional Chinese medicine to include acupuncture, holistic nursing, massage therapy, and herbal medicine. Founded in 1986, Pacific College is home to beautiful campuses and busy clinics in New York, San Diego, and Chicago and a rapidly growing online division. Pacific College features an esteemed faculty with over 200 faculty members from around the globe, many of whom conduct ongoing research and educate approximately 1,700 students every year.