FAQs

1. Click on “My Account” from the main menu  
2. Click on “Your Course Details”
3. Click on “Your personal Zoom link for …” (whatever day you’re attending.)
4. Click “Open Zoom” button on from the pop up window. Then follow the instruction from Zoom.

Browser

For laptop or desktop computers, the Chrome browser for Mac or Windows will provide the best overall experience. (Safari and Firefox are not recommended at this time.)

Internet

Run a speed test to check your exact bandwidth. To have a good experience, your download speed should be at least 3 Mbps.* If do not get these results consistently, please contact your ISP (e.g., Cox, Comcast, Time-Warner, AT&T, Verizon, etc.).

*Some classes may have higher bandwidth requirements. This will be noted in the product details.

Install The Zoom App

Download the app now from https://zoom.us/support/download

When you open a meeting, you will be prompted to download and install the application if you have not already done so.

Try to arrive early to the webinar so you have time to check for updates to the app before the session begins.

2020 REFUND POLICY FOR ONLINE SYMPOSIUM

Pacific Symposium hopes everyone who registers for the conference will be able to attend; however, we understand that extenuating circumstances do occur. Recognizing the possible continuation of disruption by COVID, Pacific Symposium offers the following cancellation options:

1. You may cancel your registration up to 1 business day before the live event. A $25 administrative fee will be deducted from your refund.
2. Request should be made in writing to [email protected]
3. Every attempt will be made to provide refunds within two weeks of the request. Refunds will be credited back to the credit or debit card used to make original purchase.
4. No refunds will be issued for no-shows or late arrival.
5. 100% of registration fees will be credited or refunded if event is canceled by organizer.

Streaming Symposium webinars do count as participating in a Live class as you will have real time access to the instructor for questions and comments. Our On-Demand classes are recorded webinars and are counted as Distance Learning by most regulatory agencies such as NCCAOM and California Acupuncture Board. Please check with your local/state licensing agency for rules and regulations on how many Distance Learning credits you can use in your renewal process.

People can sign up for live streaming sessions right up to the event start time.

When you enter the live webinar meeting room, the system creates a record of your name and the start time. Every time you leave the room, the system updates the record to reflect that you left. When you re-enter the room, a new record will be created. When the event is over, all records in your name are added up by the system to reflect your total time of attendance. Attendees will receive full credit as long as they are present for 85% of the lecture.

Please be aware that if your computer crashes or goes to sleep, you will be logged out until you re-enter the room. We are not able to award credit for people who were unable to attend at least 85% of an event due to technical reasons. However, we will issue a credit in such situations. Please review the technical requirements for attending live webinars.

Yes. You may purchase 2-day or 3-day passes for non-consecutive days (example: Friday-Sunday, or Thursday-Saturday-Sunday).

At this time, the exhibitor list has not yet been finalized. We will send an email to everyone once it is. You are also welcome to check the Exhibitor page for periodical updates.

Individual Zoom links will be available on the exhibitor page for each exhibitor.

No, the exhibit hall will be open to all. However, special offers will be forwarded individually to registered attendees