FAQ

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What is your coronavirus policy?

Pacific College follows all local, state, and federal requirements with regard to masking, testing, and vaccination. California and San Diego do not currently require vaccination for events of this size. California guidelines on masking change periodically based on local conditions. You can always get the latest information on face covering guidelines here. If the rules change, this FAQ will be updated.

Will Symposium presentations be eligible for continuing education credit with the California acupuncture board and NCCAOM?

Yes. All Pacific Symposium presentations will be approved by both the California acupuncture board and NCCAOM. There may be some limitations on how many credits you may receive for the morning and lunchtime qi gong exercises. Please contact your state board about this.

What do the different attendee types mean in the registration form?

Registration Type Definition CEUs Availability Discount
Licensed acupuncturist not affiliated with Pacific College Choose this option if you are a licensed acupuncturist who did not graduate from a Pacific College program. Yes None
Licensed acupuncturist who graduated from Pacific College Also includes any other licensed healthcare professional who graduated from any Pacific College program. Must provide Pacific College email address upon registration. Yes 10%
Licensed acupuncturist currently enrolled in a program at Pacific College Also includes any other licensed healthcare professional who is currently enrolled in any Pacific College program (Transitional Doctorate student, for example). Must provide Pacific College email address upon registration. Yes 10%
Current student at Pacific College (No CEUs) Currently enrolled at Pacific College (any location or program). Must provide Pacific College email address upon registration. Status will be manually verified. No 50%
Current Student at another college (No CEUs) Any student other than a Pacific College student. Must provide school name. No 25%
Professional in another field Any non-acupuncturist health professional not eligible for any of the other categories. Check with your state board. None
Exhibitor – Exhibit Hall Choose this option to purchase an exhibit table or other sponsorship products No None
Exhibitor – Conference Pass Registered Symposium Exhibitors. Will receive coupon code. 2 free passes per exhibitor. Status will be manually verified. Yes 100%
VIP By invitation only. Will receive coupon code. Status will be manually verified Yes Varies
Faculty member at Pacific College Includes other college staff. Must use college email address. Status will be manually verified. Yes 100%

Are there video recordings of the Pacific Symposium presentations?

Video recordings from Pacific Symposium may be available for up to six months after the event. Availability varies based upon the preferences of the teacher. Note: In order to receive CEUs, you must attend the live webinar.

My certificate(s) are missing or have incorrect information on them.

If you completed the attendance verification and course evaluation process on the Symposium website AND you are an NCCAOM diplomate, NCCAOM certificates should now be available for you in the NCCAOM portal.

Please contact NCCAOM if you need guidance using their new certificate portal.

If there any errors on your NCCAOM certificate, please place a ticket using the support form at the bottom of this page.

If your state license number or name is incorrect on the non-NCCAOM certificate that you downloaded from the Symposium website, you can update that by returning to the verification form and correcting the information. Then, follow the steps to download a new copy of the certificate.

If you are missing one or more downloadable certificates, you will need to select the additional courses on the verification form and evaluate them. In this case, please place a ticket using the support form at the bottom of this page so that we may unlock the form for you.

My question is not answered in this FAQ. How do I get additional help?

Because all registration, attendance verification, course evaluation, and certificates are now managed online, we will generally need to direct you to a webpage to resolve most issues. Please place a ticket using the support form at the bottom of this page.

I need a Pacific Symposium certificate from 2019 or earlier.

For certificates from 2019 or earlier or earlier, please place a ticket using the support form at the bottom of this page.

Do Pacific Symposium webinars count as “Live” CEUs or Distance Learning?

According to both NCCAOM and the California Acupuncture Board, live webinars count as “live courses.” This means that credit is awarded for verified attendance. No final quiz is required. Some states may have limitations on live webinar CEUs. Please check with your state licensing agency for current rules and regulations on how many live webinar credits you can use in the renewal process.

How is attendance verified in a live webinar?

Attendance is verified by the attendee’s completion of the attendance verification form on the Pacific Symposium website. The Zoom video-conferencing platform also keeps a log of each attendee’s time in each meeting room.

Is Pacific Symposium eligible for Florida CEUs?

Pacific Symposium is approved by NCCAOM. Florida may possibly accept NCCAOM-approved conference credits. Please contact the Florida acupuncture board for more information.

When will I receive my certificate?

Certificate data for NCCAOM diplomates is uploaded by Pacific College within two (2) weeks after the event ends. You should receive an email notification from NCCAOM with a link to the conference certificate as soon as the data is uploaded. If you do not receive the notification, please check the NCCAOM certificate portal to see if the certificate is available there. Please contact NCCAOM if you need guidance using their new certificate portal.

If the certificate is not available in the NCCAOM portal, please place a ticket using the support form at the bottom of this page. Please note that only NCCAOM diplomates can access the NCCAOM portal.

California acupuncturists and other healthcare professionals who are eligible for continuing education credit will be able to download valid certificates (one per presentation) directly from the Pacific Symposium website immediately after the event ends.

  • NOTE 1: The downloadable certificates are one per presentation. We are unable to combine them into a single certificate at this time.
  • NOTE 2: The downloadable certificate is not valid for NCCAOM.
  • NOTE 3: If your state license number does not appear on a certificate, it was probably not entered in that field on the verification form. You can edit that field at any time and then download a new version of your certificate.

How do I download and save my certificate?

Install Adobe Acrobat and follow the “Print to PDF” directions in this article:

https://helpx.adobe.com/acrobat/using/print-to-pdf.html

Mac users can also print to PDF directly from the Safari browser using this process:

https://support.apple.com/en-gb/guide/safari/ibrw1060/mac

To print from an iPhone or iPad, you will need to install the Acrobat app and follow these steps:

  1. Open the certificate in safari.
  2. Click the Share button
  3. Select Import to Acrobat
  4. Once the file opens in Acrobat, select Print from the File Options menu on the upper right (three dots).

How do I access my online classes and download any handouts?

  1. Click on My Account from the main menu
  2. Click on Attend the Conference.
  3. Click on Your personal Zoom link for … (whatever session you’re attending). If handouts are available for a presentation, they can be found in the Handout column on the right-hand side of the orders page.
  4. Click Open Zoom.us button from the pop-up window. Then, follow the on-screen instructions from Zoom.

Will recordings of the event be available?

Recordings may be made available to registered attendees if the presenter allows it. At this time, we are unable to predict when recordings will be available. Please note that you cannot receive CEUs for listening to the recordings at this time. We may convert some of the recordings to on-demand courses for credit in the future.

What is the process for verifying attendance and completing course evaluations?

The attendance verification process cannot be fully completed until Symposium has ended. You will be able to save your progress along the way.

  1. Click the My Account button in the main menu. This will bring you to your account dashboard.
  2. From the Dashboard, click Verification Form from the menu.
  3. After the form opens, enter your NCCAOM and State License number(s), if applicable. Check the boxes next to each presentation you attended. The form will automatically calculate your credits in each category.
  4. Click final submit to save the form. Final submission is not available until Symposium is over. You can check off the sessions as you attend them and save your progress until the end.
  5. After you submit the form, an alert box will confirm your submission and provide a link to complete the course evaluations. You can also access the course evaluations from the left-hand menu or the account dashboard. Please note that course evaluations will not be accessible until the entire conference is over.
  6. Complete an evaluation for each of the courses shown on that page.
  7. After completing the evaluations, an alert box will confirm your submission and provide a link to the certificates page. You can also access your certificates from the left-hand menu or from your account Dashboard.
  8. On the Certificates page, you will see the title of each presentation you verified and evaluated. Click the title of each presentation to download each certificate.

Who are the exhibitors for Pacific Symposium?

The exhibitors for Pacific Symposium can be found on the Exhibitors page in the main navigation menu at the top of every page on this site.

What are the technical and system requirements for watching a live webinar?

Browser
The following browsers are currently supported by Zoom. However, it is highly recommended that you install the Zoom app on one of your devices (see below):

  1. Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
  2. macOS: Safari 7+, Firefox 27+, Chrome 30+
  3. Linux: Firefox 27+, Chrome 30+

Internet
Run a speed test to check your exact bandwidth. To have a good experience, your download speed should be at least 3 Mbps. If do not get these results consistently, please contact your ISP (e.g., Cox, Comcast, Time-Warner, AT&T, Verizon, etc.).
Install The Zoom App
Download the app now from https://zoom.us/support/download
When you open a meeting, you will be prompted to download and install the application if you have not already done so.
Try to arrive early to the webinar so you have time to check for updates to the app before the session begins.
Zoom System Requirements

What is your refund policy?

Refund Policy for Attendees

Pacific Symposium hopes everyone who registers for the conference will be able to attend; however, PS knows extenuating circumstances do occur. Recognizing the possible continuation of disruption by COVID, Pacific Symposium offers the following cancellation options:

  1. Full refund minus a 3% credit card processing fee up until 4 weeks prior to the event.
    50% refund up until the last business day of the week prior to the event (Friday before)
  2. Request should be made by placing a support request. The support form is located at the bottom of the FAQ page.
  3. Every attempt will be made to provide refunds within two weeks of the request. Refunds will be credited back to the credit or debit card used to make original purchase.
  4. No refunds will be issued for no-shows or late arrival.
  5. 100% of registration fees will be credited or refunded if event is canceled by organizer.

Cancellation Policy for Exhibitors

Cancellation of any payment for booth space or sponsorship must be submitted in writing to the Symposium Coordinator. No telephone cancellations will be accepted.
If you cancel by August 1, 2022, your full payment, minus a $275.00 fee, will be refunded if we can resell your booth.
If you cancel by September 1, 2022, your full payment, minus a $500.00 fee, will be refunded if we can resell your booth.
No refunds due to cancellation will be made after September 1, 2022.
All refunds will be processed within one month following the conference, and payments will either be credited back to your credit card account or mailed by check, based on initial payment. There will be no refunds or credits on no shows.

What is the latest that I can register for a live streaming event?

People can sign up for live streaming sessions right up to the event start time.

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