FAQ

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Will Pacific Symposium be back in San Diego again this year ?

We’re mostly online this year. However, there is a post-conference workshop with Matt Callison that will have limited in-person seating.

What do the different attendee types mean in the registration form?

Registration Type Definition CEUs Availability Discount
Professional Licensed acupuncturist Yes None
Pacific College Professional or Graduate Licensed professional who graduated from Pacific College, or is currently enrolled as a student at Pacific College (Transitional Doctorate student, for example). Must provide Pacific College email address upon registration. Yes 10%
Other Professional Any non-acupuncturist or nurse professional. No None
Student Any student. Must provide school name. No 25%
Pacific College Student Currently enrolled at Pacific College (any location or program). Must provide Pacific College email address upon registration. Status will be manually verified. No 50%
Pacific College Faculty Currently employed at Pacific College (any location or program). Must provide Pacific College email address upon registration. Status will be manually verified. Yes
Exhibitor Registered 2020 Symposium Exhibitor. Will receive coupon code. 1 free pass per exhibitor. Status will be manually verified. No
VIP/Guest By invitation only. Will receive coupon code. Status will be manually verified No

Are there video recordings of the Pacific Symposium presentations?

Video recordings from Pacific Symposium may be available for up to six months after the event. Availability varies based upon the preferences of the teacher. Note: In order to receive CEUs, you must attend the live webinar.

My certificate(s) are missing or have incorrect information on them.

If you completed the attendance verification and course evaluation process on the Symposium website AND you are an NCCAOM diplomate, NCCAOM certificates should now be available for you in the NCCAOM portal located at https://cert.nccaom.org/. Log into the NCCAOM Certification Portal Click orange button Diplomate Benefits Click on My Learning tab Download the certificates

Please contact NCCAOM if you need guidance using their new certificate portal.

If there any errors on your NCCAOM certificate, please send an email to [email protected].

If your state license number or name is incorrect on the non-NCCAOM certificate that you downloaded from the Symposium website, you can update that by returning to the verification

form and correcting the information. Then, follow the steps to download a new copy of the certificate.

If you are missing one or more downloadable certificates, you will need to select the additional courses on the verification form and evaluate them. In this case, please send an email to [email protected] so that we may unlock the form for you.

My question is not answered in this FAQ. How do I get additional help?

Because all registration, attendance verification, course evaluation, and certificates are now managed online, we will generally need to direct you to a webpage to resolve most issues. Live chat is available intermittently throughout the day. Look for the chat icon at the lower left of this page. If chat is not available, please send an email to [email protected].

I need a Pacific Symposium certificate from 2019 or earlier.

For certificates from 2019 or earlier or earlier, please place a ticket using the support form at the bottom of this page.

Do Pacific Symposium webinars count as “Live” CEUs or Distance Learning?

According to both NCCAOM and the California Acupuncture Board, live webinars count as “live courses.” This means that credit is awarded for verified attendance. No final quiz is required. Some states may have limitations on live webinar CEUs. Please check with your state licensing agency for current rules and regulations on how many live webinar credits you can use in the renewal process.

How is attendance verified in a live webinar?

Attendance is verified by the attendee’s completion of the attendance verification form on the Pacific Symposium website. The Zoom video-conferencing platform also keeps a log of each attendee’s time in each meeting room.

Is Pacific Symposium eligible for Florida CEUs?

Pacific Symposium is approved by NCCAOM. Florida may possibly accept NCCAOM-approved conference credits. Please contact the Florida acupuncture board for more information.

When will I receive my certificate?

Certificate data for NCCAOM diplomates is uploaded by Pacific College within two (2) weeks after the event ends. You should receive an email notification from NCCAOM with a link to the conference certificate as soon as the data is uploaded. If you do not receive the notification, please check the NCCAOM certificate portal to see if the certificate is available there. Please contact NCCAOM if you need guidance using their new certificate portal.

If the certificate is not available in the NCCAOM portal, please place a ticket using the support form at the bottom of this page. Please note that only NCCAOM diplomates can access the NCCAOM portal.

California acupuncturists and other healthcare professionals who are eligible for continuing education credit will be able to download valid certificates (one per presentation) directly from the Pacific Symposium website immediately after the event ends.

  • NOTE 1: The downloadable certificates are one per presentation. We are unable to combine them into a single certificate at this time.
  • NOTE 2: The downloadable certificate is not valid for NCCAOM.
  • NOTE 3: If your state license number does not appear on a certificate, it was probably not entered in that field on the verification form. You can edit that field at any time and then download a new version of your certificate.

How do I download and save my certificate?

Install Adobe Acrobat and follow the “Print to PDF” directions in this article:

https://helpx.adobe.com/acrobat/using/print-to-pdf.html

Mac users can also print to PDF directly from the Safari browser using this process:

https://support.apple.com/en-gb/guide/safari/ibrw1060/mac

To print from an iPhone or iPad, you will need to install the Acrobat app and follow these steps:

  1. Open the certificate in safari.
  2. Click the Share button
  3. Select Import to Acrobat
  4. Once the file opens in Acrobat, select Print from the File Options menu on the upper right (three dots).

How do I access my online classes and download any handouts?

  1. Click on My Account from the main menu
  2. Click on Attend the Conference.
  3. Click on Your personal Zoom link for … (whatever day you’re attending). If handouts are available for a presentation, they can be found in the Handout column on the right-hand side of the orders page.
  4. Click Open Zoom.us button from the pop-up window. Then, follow the on-screen instructions from Zoom.

Will recordings of the event be available?

Recordings will be made available to registered attendees only within 30 days after the conference ends if the presenter allows it. Please note that you cannot receive CEUs for listening to the recordings at this time. We may convert some of the recordings to on-demand courses for credit in the future.

What is the process for verifying attendance and completing course evaluations?

    1. Click the My Account button in the main menu. This will bring you to your account dashboard.

  1. 2. From the Dashboard, click Verification Form from the menu.
  2. After the form opens, enter your NCCAOM and State License number(s), if applicable. Check the boxes next to each presentation you attended. The form will automatically calculate your credits in each category.
  3. Click the Final Submit to save the form. This action cannot be undone. If you need to come back later, click Save Progress instead.
  4. After you submit the form, an alert box will confirm your submission and provide a link to complete the course evaluations. You can also access the course evaluations from the left-hand menu or the account dashboard. Please note that course evaluations will not be accessible until the entire conference is over.
  5. Complete an evaluation for each of the courses shown on that page.
  6. After completing the evaluations, an alert box will confirm your submission and provide a link to the certificates page. You can also access your certificates from the left-hand menu or from your account Dashboard.
  7. On the Certificates page, you will see the title of each presentation you verified and evaluated. Click the title of each presentation to download each certificate.

Who are the exhibitors for Pacific Symposium 2021?

All exhibitors for Pacific Symposium 2021 can be found on the Exhibitors page. You can access this page from menu at the website.

How do I access the Virtual Exhibit Hall?

Click Exhibitors from the menu at the top of the page. All Cai Shen and Crane level exhibitors have a dedicated webpage with a virtual booth available from the page. Many exhibitors are scheduling free CEU presentations from their booths. The exhibitor booth presentation schedule will be posted on each company’s individual page as well as on a master schedule that appears on the main virtual exhibit hall page. Please note that our new browser-based virtual booth experience is not supported in the Firefox browser on the macOS platform. It is supported in Chrome and Safari on macOS and Edge, Chrome, and Firefox on Windows.

Do I need to be a registered attendee to access the Virtual Exhibit Hall?

No, the Virtual Exhibit Hall will be open to all. However, some special offers may only be available to registered attendees.

What are the technical and system requirements for watching a live webinar?

Browser
The following browsers are currently supported by Zoom. However, it is highly recommended that you install the Zoom app on one of your devices (see below):

  1. Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
  2. macOS: Safari 7+, Firefox 27+, Chrome 30+
  3. Linux: Firefox 27+, Chrome 30+

Internet
Run a speed test to check your exact bandwidth. To have a good experience, your download speed should be at least 3 Mbps. If do not get these results consistently, please contact your ISP (e.g., Cox, Comcast, Time-Warner, AT&T, Verizon, etc.).
Install The Zoom App
Download the app now from https://zoom.us/support/download
When you open a meeting, you will be prompted to download and install the application if you have not already done so.
Try to arrive early to the webinar so you have time to check for updates to the app before the session begins.
Zoom System Requirements

What is your refund policy?

2021 REFUND POLICY FOR ONLINE SYMPOSIUM
Pacific Symposium hopes everyone who registers for the conference will be able to attend; however, we understand that extenuating circumstances do occur. Recognizing the possible continuation of disruption by COVID, Pacific Symposium offers the following cancellation options:

  1. You may cancel your registration up to 1 business day before the live event. A $25 administrative fee will be deducted from your refund.
  2. Request should be made in writing to [email protected]
  3. Every attempt will be made to provide refunds within two weeks of the request. Refunds will be credited back to the credit or debit card used to make original purchase.
  4. No refunds will be issued for no-shows or late arrival.
  5. 100% of registration fees will be credited or refunded if event is canceled by organizer.

What is the latest that I can register for a live streaming event?

People can sign up for live streaming sessions right up to the event start time.

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