How do I download and save my certificate?
Install Adobe Acrobat and follow the “Print to PDF” directions in this article:
https://helpx.adobe.com/acrobat/using/print-to-pdf.html
Mac users can also print to PDF directly from the Safari browser using this process:
https://support.apple.com/en-gb/guide/safari/ibrw1060/mac
To print from an iPhone or iPad, you will need to install the Acrobat app and follow these steps:
- Open the certificate in safari.
- Click the Share button
- Select Import to Acrobat
- Once the file opens in Acrobat, select Print from the File Options menu on the upper right (three dots).
Are there video recordings of the presentation?
Yes. You now have access to recordings of the sessions you registered for with the exception of two sessions that we have not yet received permission to post. For example, if you bought a full pass, you have access to all 14 of the currently available recordings.
1. Log in to your Pacific Symposium account and select Watch the Videos from the lefthand menu.
My certificate(s) are missing or have incorrect information on them.
- Log into the NCCAOM Certification Portal
- Click orange button Diplomate Benefits
- Click on My Learning tab
- Download the certificates
Please contact NCCAOM if you need guidance using their new certificate portal.
If there any errors on your NCCAOM certificate, please send an email to [email protected].
If your state license number or name is incorrect on the non-NCCAOM certificate that you downloaded from the Symposium website, you can update that by returning to the verification form and correcting the information. Then, follow the steps to download a new copy of the certificate.
If you are missing one or more downloadable certificates, you will need to select the additional courses on the verification form and evaluate them. In this case, please send an email to [email protected] so that we may unlock the form for you.
My question is not answered in this FAQ. How do I get additional help?
Because all registration, attendance verification, course evaluation, and certificates are now managed online, we will generally need to direct you to a webpage to resolve most issues. Live chat is available intermittently throughout the day. Look for the chat icon at the lower left of this page. If chat is not available, please send an email to [email protected]
I need a Pacific Symposium certificate from 2019 or earlier.
If you are looking for your NCCAOM certificate from 2019, it should be available in the NCCAOM Diplomate Portal at NCCAOM.org. For other certificates from 2019 or earlier or NCCAOM from 2018 or earlier, please send an email to [email protected]
Do Pacific Symposium webinars count as “Live” CEUs or Distance Learning?
According to both NCCAOM and the California Acupuncture Board, live webinars count as “live courses.” This means that credit is awarded for verified attendance. No final quiz is required. Some states may have limitations on live webinar CEUs. Please check with your state licensing agency for current rules and regulations on how many live webinar credits you can use in the renewal process.
How is attendance verified in a live webinar?
Attendance is verified by the attendee’s completion of the attendance verification form on the Pacific Symposium website. The Zoom video-conferencing platform also keeps a log of each attendee’s time in each meeting room.
Special note for NCCAOM diplomates: Please be sure to complete your attendance verification by November 8, 2020.
What is the process for verifying attendance and completing course evaluations?
1. Click the My Account button in the main menu. This will bring you to your account dashboard.
2. From the Dashboard page, click Verification.
3. After the form opens, enter your NCCAOM and State License number(s), if applicable.
4. Check the boxes next to each presentation you attended. The form will automatically calculate your credits in each category. Click the Save Progress button to save your work-in-progress. A Final Submit button will become available after the entire conference is over.
8. On the Certificates page, you will see the title of each presentation you verified and evaluated. Click the title of each presentation to download each certificate.
When will I receive my certificate?
NCCAOM diplomates should receive an email notification from NCCAOM with a link to the conference certificate within two (2) weeks after the event ends. If you do not receive the notification, please check the NCCAOM certificate portal to see if the certificate is available there.
- Log into theNCCAOM Certification Portal
- Click orange button Diplomate Benefits
- Click on My Learning tab
- Download the certificates
Please contact NCCAOM if you need guidance using their new certificate portal. If the certificate is not available in the NCCAOM portal, please send an email to [email protected] Please note that only NCCAOM diplomates can access the NCCAOM portal.
California acupuncturists and other healthcare professionals who are eligible for continuing education credit will be able to download valid certificates (one per presentation) directly from the Pacific Symposium website immediately after the event ends.
NOTE 1: The downloadable certificates are one per presentation. We are unable to combine them into a single certificate at this time.
NOTE 2: The downloadable certificate is not valid for NCCAOM.
NOTE 3: If your state license number does not appear on a certificate, it was probably not entered in that field on the verification form. You can edit that field at any time and then download a new version of your certificate.
Who are the exhibitors for Pacific Symposium 2020?
All exhibitors for Pacific Symposium 2020 can be found on the Virtual Exhibit Hall page. You can access this page from menu at the website.
How do I access the Virtual Exhibit Hall?
Click Virtual Exhibit Hall in the menu at the top of the page. Zoom links for each exhibitor are available on the Virtual Exhibit Hall page.