Frequently Asked Questions
Find answers to all the most common questions about Pacific Symposium, including pass-types, live-streamed classes, CEU credits, access to parties, and more!
What do the different attendee types mean in the registration form?
||Licensed acupuncturist or nurse.
|PCOM Professional or Graduate
||Licensed acupuncturist or nurse who graduated from Pacific College, or is currently enrolled as a student at Pacific College (Transitional Doctorate student, for example). Must provide PCOM email address upon registration.
||Any non-acupuncturist or nurse professional.
||Any student. Must provide school name.
||Currently enrolled at Pacific College (any location or program). Must provide PCOM email address upon registration.
||Currently employed at Pacific College (any location or program). Must provide PCOM email address upon registration.
||Registered 2019 Symposium Exhibitor. Will receive coupon code. 2 badges per table.
||By invitation only. Will receive coupon code.
When do Early Bird rates end?
Purchase your pass before August 12th to receive the early-bird discount. Regular rates will be in effect from August 10th and September 30th. Late registration/on-site rates will apply starting October 1st.
Can I purchase a pass for non-consecutive days?
Yes. You may purchase 2-day or 3-day passes for non-consecutive days (example: Friday-Sunday, or Thursday-Saturday-Sunday).
When will registration open for live-streamed classes?
Registration for online live-streamed classes will open on July 20. They are currently marked on the schedule with an asterisk, and labeled as such in the individual courses’ descriptions.
Can I purchase just one course rather than the entire day?
Not for onsite lectures. Onsite lectures are only sold by the day. If you are interested in just one course, you can select the live-streamed options when it becomes available on July 20th. Please note that not all lectures/workshops will be offered via live-streaming. Please refer to the schedule for the official list of live-streamed courses available. They are marked with an asterisk.
How do the classes work at Pacific Symposium?
In the mornings, from 8:45am to 12:00pm, everyone attends the General Session that takes place in the Aviary Ballroom. During this time, you will hear from three different speakers for an hour each. In the afternoon, you have a choice between one of 4 to 5 concurrent lectures offered in different rooms. The afternoon sessions run for 2 or 3 hours between 2pm and 5pm. It is advisable that you look through the schedule to see what afternoon lectures are being offered, as some fill up quickly. If a class is full when you arrive, you will be instructed to select another one. On Thursday and Friday evenings, you also can attend keynote presentations of 1.5 hour each, from 7:00pm to 8:30pm. These are held in the Aviary Ballroom. Please note that ample seating is provided for lectures expected to draw a larger audience and it’s rare that anyone gets turned away. Just know that it is possible for classrooms to reach maximum capacity, and a backup plan for your course selection is always recommended.
Can I reserve my seat for a class?
All seating is ‘first come, first served’. Classrooms are locked while not in session, and no items can be left on chairs to reserve a seat. For the afternoon workshops, the doors open 15 minutes prior to the class start. Plan accordingly and arrive early to lectures and workshops to secure a seat. Once a room is full and there are no seats remaining, please proceed to another workshop. No refunds will be granted due to a lack of available seats in preferred courses.
Are the courses approved for CEUs/PDAs?
We are currently in the process of gaining CEU/PDA approval from CAB and NCCAOM for this year’s courses. The approval typically arrives during summer. Course information is updated on the website once the courses are approved.
How are our CEUs being tracked?
Upon arrival to the Pacific Symposium, you will check in at the REGISTRATION TABLE, where you will receive your unique name badge displaying a bar code that acts as your unique conference identifier. CEUs and attendance are tracked in two ways: badge scanning, either before or after each lecture; and your CEU Attendance Verification Form. Please be sure to get your badge scanned by one of the scanners posted by the entrance/exit to each lecture. They will be wearing bright orange vests. Our required secondary method of keeping track of your attendance is the CEU Attendance Verification Form. As you attend each class, circle the lecture you have completed and sign your name. Be sure to check that your contact and licensing information is correct on your form. Turn in your completed CEU Attendance Verification Form in the Completed CEU Attendance Verification Form collection box by the Registration Desk before you leave the conference. Please note: YOU MUST SIGN EACH COMPLETED COURSE FOR CREDIT. NO CEU CERTIFICATES WILL BE GENERATED FOR ANY UNSIGNED COURSES YOU ATTENDED.
How will I get my CEU Certificates?
Turnaround time for us to produce your CEU/PDA certificates is about four to six weeks. Once we have verified your attendance for each course, we will then create your certificate and send them via email to you. Please note that you will receive your certificates at the email address you used to register for the Symposium. Also note that any certificates you earned during the live-stream courses will be generated and distributed to you via the Pacific Center for Lifelong Learning website.
What if I have a question regarding courses I took via live-stream?
For any inquiries regarding live-streamed courses you will need to submit a service ticket through the Pacific Center for Lifelong Learning website and someone will get back to you promptly. Review Lifelong Learning’s FAQs
How do I get in to the Thursday night Halloween Happy Hour or to the Saturday night party?
Simply have your badge with you showing a pass including the Thursday or Saturday to get into the parties. The Happy Hour will occur outside on the Bayside Lawn (weather permitting), and the Saturday Night Party will take place in the Aviary Ballroom starting at 7pm.
How many exhibitors are there at the Pacific Symposium this year?
There are over 75 exhibitors scheduled for this year’s Symposium.
Where can I find exhibitor information?
Please refer to the Exhibitor section of the website, as well as the conference program included in your on-site welcome packet. Online attendees will receive a link to the virtual exhibit hall upon check-in to their lectures/workshops. The virtual exhibit hall includes a quick video introduction by each speaker present on-site, along with a link to the Exhibitor section of the website.
What is the cancellation/return policy for my registration?
All cancellations must be in writing via email to [email protected]
. An administrative fee of $50 is assessed on all cancellation emails dated before Sunday, October 6, 2019. Starting Monday, October 7, 2019, a 50% cancellation fee will apply. NO refunds will be granted after Saturday, October 26, 2019, including no-shows. Refunds will be processed within 3 weeks of your request. Your refund will either be credited back to your credit card or mailed by check.
I would like to be an exhibitor/speaker at next year’s Symposium. How do I sign up?
2019 speaker and exhibitor opportunities are now closed. If you are interested in speaking or exhibiting at next year’s Symposium, please send your information to the Symposium Coordinator at [email protected]. Speaker information will be forwarded to the Speaker Selection Committee. New exhibitors will be added to the waiting list for the following year, and receive information in May, when the general booth registration opens. Please note that we give priority to all exhibitors from the previous year by allowing them to decide if they will be exhibiting with us again. They can sign up during the Priority Registration time, which begins in March.For those interested in being a speaker at a future Symposium, please kindly send an email to [email protected] along with a CV or resume, the topic on which you would like to present, and a link to an online video of you giving the presentation. Please note that speakers are chosen at least one year in advance. All submissions will be reviewed and archived for possible use in the near future.
How much does it cost to have a booth at Pacific Symposium?
Booth space prices vary depending on the booth location, and on the sponsorship opportunities you select upon signing up. If you are interested in becoming an exhibitor, you may download the recent Exhibitor Packet HERE, fill it out and return it to the Symposium Coordinator via email at [email protected]
. The Symposium Coordinator will place you on the annual waitlist and notify you in May of any potential openings.
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